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Service Associate (Teller)

Location: North Manchester Branch (106 West Street, North Manchester)

Working at Bippus State Bank is more than a job. We’re a community bank with local roots that cares about not only our customers but our employees because at the end of the day, they are one of most important assets. When you join our team, you participate in our mission to provide financial solutions to our customers, go the extra mile to deliver exceptional service and build a better, more prosperous community around us.

DESCRIPTION

As a member of our front-line team, you will provide our customers with superior service in an efficient, accurate, professional, friendly and confidential manner. This role will:

  • Perform account servicing:
    • Receive deposits
    • Make loan payments
    • Cash checks
    • Issue savings withdrawals
    • Record night deposits
    • Sell cashier’s checks and money orders
  • Balance and replenish ATM cash
  • Answer and direct incoming phone calls
  • Provide online banking assistance
  • Process stop payments
  • Check ordering
  • Proactively establish rapport with clients
  • Identify customers’ needs, suggest and provide solutions
  • Understand, promote and advise on the bank’s products, services and electronic delivery channels
  • Resolve customer problems confidently
  • Maintain a professional manner and appearance
  • Maintain a high level of confidentiality concerning customers’ accounts
  • Assist other departments as necessary

HOURS

Hours have not been set for this position, but will be within these business hours:

Monday - Friday 8:15 AM – 5:15 PM

Rotating Saturdays 8:15 AM – 12:15 PM

QUALIFICATIONS

  • High school or equivalent (required)
  • Banking experience (preferred)
  • Sales or customer service experience
  • Technology proficiency
  • Attention to detail
  • Ability to work well with others in a team environment
 
 

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