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Floating Customer Service Representative

Location: Main Branch (150 Hauenstein Road, Huntington) will be home branch but this position will travel to support all of our locations in Warren, Roanoke and North Manchester

 

Working at Bippus State Bank is more than a job. We’re a community bank with local roots that cares about not only our customers but our employees because at the end of the day, they are one of most important assets. When you join our team, you participate in our mission to provide financial solutions to our customers, go the extra mile to deliver exceptional service and build a better, more prosperous community around us.

DESCRIPTION

Our floating team member acts as extra support to provide our customers with superior service in an efficient, accurate, professional, friendly and confidential manner. This role will have the opportunity to work at any of our banking centers to:

  • Perform routine teller transactions
  • Balance and replenish ATM cash
  • Answer and direct incoming phone calls
  • Open new deposit accounts including:
    • Checking, Savings, CD, IRA, HSA
  • Perform account and customer maintenance
  • Execute wire transfers
  • Provide online banking assistance, enrollment and passwords resets
  • Process check orders and stop payments
  • Proactively establish rapport with clients
  • Identify customers' needs, suggest and explain solutions
  • Understand, promote and advise on the bank’s products, services and electronic delivery channels
  • Resolve customer problems confidently
  • Maintain a professional manner and appearance
  • Assist other departments as necessary

HOURS

Full Time; Monday – Friday, Saturdays (rotation)

QUALIFICATIONS

  • High school or equivalent (required)
  • Banking experience (preferred)
  • Sales or customer service experience
  • Technology proficiency
  • Attention to detail
  • Ability to work well with others in a team environment
 

Please email resume to dshaw@bippusbank.com with the position you are applying for as the Subject line.